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FAQS

CAN YOU HELP ME WITH SIZING?

Of course! But actually the quickest and easiest way to figure out our sizing is by using our virtual size guide found on each clothing page. Learn more

HOW DO I MAKE A RETURN OR EXCHANGE?

We make returning and exchanging product hassle free. Need a different size or want to try another style? No problem! just enter your email that you used to make the purchase and the order number on our returns page and follow the steps. Once your order is received and inspected, we'll ship out the new items. Please note, all returns and exchanges must be sent back in unworn condition and include all original  contents, including tags. Read more.

HOW DO I PRE-ORDER AN OUT OF STOCK ITEM?

If an item is sold out, we typically make it available for pre-order. If we are taking pre-orders for a particular product the button on each product page will say "Pre-Order." A pre-order follows the same process as a regular order. After clicking "Pre-Order" you will be asking for your billing and shipping information. After completing a pre-order, we will run your card and add you the our pre-order list. Payment is required to be added to the list. Once the product arrives at our distribution center, we will automatically ship your order before making our inventory available to the public. 

WHERE ARE YOUR PRODUCTS MADE?

Our products are made in a number of Chinese factories in Shanghai, Ningbo, Jiaxing & Hangzhou. Our factories are managed by great people that we trust and have strong honest relationships with . We have three QC (Quality Control) staff on the ground  to inspect all our clothing that is manufactured. Our factories are run ethically and friendly, we 100% do NOT support child labour. Our manufacturers work with the best quality hunting companies that have been making hunting clothing for over 50 years. We are really proud of the quality of our products.

I DON'T SEE MY SIZE, ARE YOU OUT OF STOCK?

Yes. Please Signup for our newsletter to be updated on new arrivals.

I DON'T SEE A PARTICULAR STYLE OR COLOR. WHEN WILL THEY BECOME AVAILABLE?

We are currently working on new styles, colors and sizes that will be introduced throughout the year. Please signup for our newsletter to be updated on new arrivals. If you have a specific request, please contact us and tell us what you would like to see made. We are here to satisfy you so please do not hesitate to reach out.

WHERE ARE YOU LOCATED AND DO YOU HAVE A RETAIL LOCATION OR SHOWROOM?

We are based out of Christchurch City. We do not have a traditional retail location. Our products are in a warehouse in Christchurch City.  We now offer a click and collect service but most the time overnight courier is quicker. 

I'M NOT LOCATED IN THE NEW ZEALAND. WILL YOU SHIP TO ME?

No not at this stage. signup to our newsletter as we will be launching in Australia and UK soon.

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