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- ABOUT US
- HELP DESK
While we’ve built our gear to be tough as nails, please note that this warranty does not cover damage from the result of general wear (i.e. ripping a jacket on a barbed wire fence while helping your mate wrestling a lively 200lb boar to the ground), or failure to comply with cleaning instructions, abuse or third party damage. What we will cover is when something has gone wrong at our end.
We pride ourselves in looking after our customers, so we are happy to accept returns and assess them for product failures.
Look up your order on the 30 Days Return page using the Lookup tool and just follow the process.
If your item doesn't meet the return criteria or if you have any questions, please contact us at firstname.lastname@example.org
How long do I have to wait for my return claim to be accepted?
Once we receive your return we will respond to you within 2-3 working days. We will process your return within 10 working days (usually faster).
What if my Bushbuck gear arrived damaged?
If the gear you’ve order turns up damaged, look up your order on the 30 Days Return page using the Lookup tool and just follow the process
What if you've just Changed your Mind?
No problem, if you have changed your mind at the time of purchase please check out our 30 Day Change of Mind page.
Am I protected by NZ Law?
Bushbuck is fully compliant with our obligations under the Consumer Guarantees Act 1993, and any other applicable laws of New Zealand. Basically, this means you’re offered the same level of protection as buying in a retail store.